Terms of Use & Privacy Policy

Last Updated: August 20, 2016

Terms of Service

This will constitute a binding agreement between you and Onyx Design Lab. Your access to and use of the Service are expressly conditioned on your compliance with these Terms of Service. Note that any violation of these Terms of Service may result in termination of our Service to you. Onyx Design Lab reserves the right to change these Terms of Service from time to time. Please refer to this web page periodically for any changes. By continuing to access or use the Service after Onyx Design Lab makes any such changes, you agree to be bound by any such revised Terms of Service.

1. Our Services:

Onyx Design Lab provides services according to the photos, design elements and instructions submitted by our customers. If the submission is accepted by Onyx Design Lab, we will start working and deliver the edited photo to the customer within a limited time frame. Customers will be notified of their own delivery time before making a payment and agreeing to the service.

2. Your Submissions:

Under these Terms of Service, you agree that you will NOT post, place or transmit any of the following material or obtain any such material using the Service: •- Any threatening, defamatory, abusive or inappropriate material or any material that could give rise to any civil or criminal liability under applicable law;•- Any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material if applicable;•- Any material sent from an anonymous or false address;•- Any material that promotes bigotry, racism, hatred or harm against any individual or group;•- Any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

3. Public Information:

Your photos, print and design elements submitted to Onyx Design Lab and derivative retouched/edited images are NOT accessible to public unless you have explicit consent to share them to public. Onyx Design Lab will always ask for your express consent before uploading or using your images in our online portfolio, marketing or print materials.

4. Payment Method:

All services require payment in full before services can be rendered when the total cost of service is below $1,000. If the services exceed $1,000, a 50% deposit is due prior to work can begin. The remainder balance will then be due prior to any unwatermarked work being issued to the client.

6. Refund Policy:

In the event of dissatisfaction of our work, a refund will NOT be issued, but you can submit revision instructions within 30 days of delivery. We will revise the same photos or designs for free. Printing services are non-refundable. See 7. Revision Policy below for details.

7. Revision Policy:

We are happy to tweak and make adjustments to the intermediate level of the design with "unlimited" revisions. This would include changing colors, fonts and basic layout. If you request to add elements that stray from the original set of instructions there may be an additional fee or redesign charged. All additional payments will be discussed prior to continuing the work.

8. Photo Replacement: 

We do NOT accept photo replacement after service is delivered. If you send us a wrong photo and we have delivered our service for it, you should NOT ask us to edit another photo for free as replacement. You agree that you are fully responsible for the consequences of sending us a wrong photo.

9. Data Storage:

We do NOT provide photo storage service and full-size photos are only kept on our server for 30 days. Once you download the full-size edited photos, your original photos and full-size edited photos will be removed from our server within 30 days.

10. Information Collection and Use:

The primary reason that we collect certain personal information is to provide the best possible level of customer service. It enables us to deliver product announcements, system updates and special offers as well as provide convenient and personalized user access and improve the features and usability of our products.

We may collect information and use it for internal business purposes in a number of situations, for example:

  • Personal information such as name, e-mail address, contact preferences to deliver and support our products and services;

  • Tracking information about your visit from the browser or mobile application on your computer or mobile device, including IP address, cookies and the pages you request to analyze trends, administer the site, track your navigation of the site, deliver relevant advertisements and gather broad demographic information for aggregate use (note that IP addresses are not linked to "personally identifiable information");

  • Aggregate information from multiple users without personally identifying individuals, such as geographic region and browser version, to improve understanding of customer needs and provide relevant services.

  • We will not share this information with any third-party site or public entity.

11. Account and related information:

When you email info@onyxdesignlab.com, we may keep your email on file internally in order to share offers, site news, and discount opportunities with you on a minimal basis. If you do not wish to receive communication from Onyx Design Lab, please email "Do Not Contact" to info@onyxdesignlab.com. Your information will not be sold, rented or provided to any third-party.

12. Public information:

Your photos submitted to Onyx Design Lab's server and derivative retouched/edited images are NOT accessible to public unless you have given your explicit consent to:

  • Share your photos from Onyx Design Lab to our social network (Facebook, twitter, etc.)

  • Publish your photos to Onyx Design Lab's official portfolio

  • Submit your photos to Onyx Design Lab and grant us permission to use your photos for our public portfolio.

If you are a business we will gladly list your company name/site on the image.

13. Financial information:

You should carefully consider how you use these options. All payment transactions are processed by third party companies. There are NO circumstances, under which we ask or store your credit card number.

14. Changes and Updates:

As this Terms of Service may be updated from time to time. You should periodically review it to keep abreast of our plans and procedures. Your continued use of Onyx Design Lab's services constitutes your agreement to this Terms of Service, Privacy Policy and any updates. Any violation of these provisions may result in termination of your project and our services.