Q: What services do you provide?
Onyx Design Lab provides a full range of graphic design and retouch services to serve your company, group or organization. Our services include:
Logo/Identity Design - logos, wordmarks, icons
Branding Design - business card, letterhead, envelope, mailing label, presentation folder
Print Collateral - brochures, flyers, and newsletters, etc.
Advertising - print and online advertising, web banners
Direct Mail/E-mail - postcards and mailers, campaign marketing materials
Illustration - custom digital illustration
Photo Editing - image composition, repair and optimization
Posters - posters, banners and display graphics
Presentations - custom infographics
If you do not see your project needs listed here, please contact us to request additional information.
Q: Can I really submit my project and work with my designer, completely over the Internet?
Yes, there are no geographic obstacles to working together, thanks to the Internet and telecommunications. Your requirements can be submitted by email, phone or text. Once we have agreed on your needs, the provided information is used to create your designs. All design concepts and revisions are emailed to you for your review, comments and final approval. Once your design is completed, final files are emailed, zip filed, or uploaded to our FTP for easy download.
Q: How do I get started with my project?
As a very broad generalization, our design process follows the following steps:
Select and purchase your design or printing order from our online shop.
We will either be in touch to clarify your requirements or provide you or to confirm receipt of your project.
(For design) Once you have accepted the price and submitted payment for the quote, we will be in touch to conduct more thorough creative research about you, your company/product/service and your design tastes and requirements.
Armed with your creative input, we will provide you some general designs within 5 business days for your feedback.
You will provide comments about the first round of design concepts.
There is a series of design/feedback/redesign/feedback cycles as your comments and changes are integrated into a more refined design.
Once you have approved a final design, we prepare the final files for delivery. This takes anywhere from 1-48 hours.
Final files are delivered to you.
Time frames are generalized, and can be adjusted to match your schedule. In some cases we may apply a rush fee that will be disclosed before we begin working on your project.
Q: How long before I see my first designs?
Depending on the type of project or design requirements, you should see initial design concepts anywhere from 24 hours to 5 business days after the start of the design process.
Q: How will I receive/review my designs?
Files will be submitted to you electronically via email. You may request the following file types:
Q: How many changes may I ask for my design?
We are happy to tweak and make adjustments to the intermediate level of the design with "unlimited" revisions. This would include changing colors, fonts and basic layout. If you request to add elements that stray from the original set of instructions there may be an additional fee or redesign charged. All additional payments will be discussed prior to continuing the work.
Q: How long does it take for a design to be completed?
Depending on the type of project or design requirements, a typical project can take a little as 24 hours or extend for weeks or longer. This time frame will be dependant on the project requirements and how quickly we are able to communicate with the client. Rough estimates of the timeline will be given at the beginning of the project.
Q: How long does it take to get the finished design files?
Once you have signed off a final design, we prepare the final files for delivery to you. Again depending on the project type, this can be as quick as 1 hour to a more typical 24-48 hours.
Q: I want to give you bits from a brochure/etc that my agency has produced -
what software/formats can you handle?
Any source materials are welcome. We can accept Windows or Macintosh formatted files in all popular software formats. Please contact us to clarify specific file requirements.
Q: How do you deliver my final files?
Once your design is completed, we can deliver your final file:
via email as an attachment
via a online link to a cloud folder
Q: Do you provide printing services?
Yes! We provide affordable printing services directly. Printing is typically not included in any of our design project quotes, but we will discuss your printing needs during the consultation process.
Q: How much do you charge?
Our prices are very competitive, but there is really no straight answer to this. Design services are not so easily quantifiable as requirements vary for each and every project.
Depending on your project, you may be able to submit a monthly retainer for recurring design or updates. Otherwise, we will always provide a project quote before beginning your design project. Our quotes come by a FREE and no-obligation quotation process, to help define the scope and specification of each project.
We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. Any changes and adjustments are then made and agreed upon by both sides before embarking on any work.
Q: Can a small company afford your services?
Many of our clients are small companies, non-profit organizations and individuals. By sourcing out their design projects, they save themselves time and frustration, and save the expense of keeping someone on staff to do design tasks. We can be flexible and can work within many budget constraints you may be facing.
Q: Do you do small projects?
Yes! We are happy to work on small projects; anything from minor edits to a photo to altering a graphic or logo. Some smaller projects may be hourly rated. Submit the details to your small project by design consultation here.
Q: Are there any separate, extra, or hidden, charges?
We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. You are notified of any changes and adjustments. Work only progresses once you have agreed to any changes.
Depending on the project type, some items that are typically quoted separately include:
purchase of stock photography or illustration
Web domain registration
Web hosting fees
Q: I have many items to produce, can we arrange for a monthly retainer fee for you to create everything for us?
We have a number of clients who have retained our services on a longer term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your fulltime, in-house design department, handling as many projects as your schedule and ours can squeeze into the retainer period. For clients who have larger, more involved projects or require multiple pieces created this can often be a more economical method compared to getting each item separately quoted and created.
Q: What is your payment policy?
Payment is due prior to printing or design services are rendered via our online store. For design projects above $1,000, we allow a 50% deposit of the total amount in order to begin work, with the remainder due before any final or unwatermarked files are provided to the client.
Declined or returned payments will be charged additional interest fees or penalties.
Q: How can I make payments to you?
Visit our online store to make your selections or purchases. If your business requires an invoice, please email us directly and we can create something immediately.
You can make payments using PayPal, Visa, MasterCard, Discover, and American Express (excluding American Express Corporate) cards.
Q: Will we own the rights to a logo that you design for us?
Once we have completed the design process, and you have paid in full for your final logo design, the files are sent directly to you. It will be your responsibility to copyright your own images, business or branding elements.
Q: Can you create my Web site too?
Yes, Monika Underground works in conjunction with many web designers and we can help connect you with the best person for the job. If you are interested in creating a template based site, we can provide that service in-house at a reduced cost of a full custom HTML/CSS design.